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| Help
Desk - IT Issue Tracking |
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| | IT Issue Tracking - Instant Intranet Builder includes a built-in system for IT, computer systems issue reporting and tracking. The module called ITS - Incident Tracking System allows users to very simply enter any issues from the Intranet. Issues are kept in the database, communicated and tracked for analysis. The system is widely used for reporting IT issues and provides an online help desk function. the user gets an easy way to report issues, while issues are documented and kept in a database for use in machine replacement, budget, staffing needs and other analysis. |
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| | Incident Tracking System - ITS |
| | The elements of ITS include the easy Intranet entry of issues - the user selects the device that is the problem - specific PC, printer or any listed device, selects the type of problem and enters a description. The submitted issue is sent to a predefined email and goes into the database. When addressed the issue is put on hold, left open or completed. |
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| | Issue Database |
| | When an issue is submitted in ITS it is stored in the database. The database issues data can be viewed as issues, all open issues, issues by user and issues by machine. This data can be very useful in spotting user training needs, machine problems or serving as budgeting backup for machine replacement, system upgrade, enhanced security or virus protection or other needs. |
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| ITS Customization |
| ITS is a basic issue reporting and tracking system. EBS is happy to work with IIB clients to provide customizations to ITS to meet special needs or to provide other Intranet customizations. Feel free to contact us to discuss your needs and ideas! |
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| Built-in IT Services Support |
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